Subscription Terms

1. Subscription plans & payments

• Whalio offers various subscription plans with different features.
• Payments are processed via third-party payment providers.
• By subscribing, you authorize automatic recurring payments according to your selected plan.

2. Billing & renewal

• Subscriptions are billed in advance on a monthly or annual basis.
• Your subscription will automatically renew unless canceled before the next billing cycle.
• You can manage or cancel your subscription in your account settings.

3. Cancellation policy

• You may cancel your subscription at any time.
• Canceling stops future charges, but no refunds are issued for the remaining period of a current subscription.
• Access to premium features remains until the subscription expires.

4. Refund policy

Refunds are issued only in cases of:

• Technical issues preventing access to paid features (confirmed by support).
• Unauthorized charges (must be reported within 7 days).

Refund requests must be submitted via hello@whalio.co with proof of payment. We honor a 30-day money-back guarantee on first-time subscriptions.

5. Changes to subscription plans

• Whalio reserves the right to modify pricing and features.
• Users will be notified of changes in advance.
• Continued use after changes means acceptance of the new terms.

6. Account suspension & termination

• Failure to pay may result in account suspension until payment is resolved.
• Violating Terms & Conditions may lead to subscription termination without refund.

7. Contact

For subscription-related inquiries, please contact us at hello@whalio.co.